Diane: absolutely scandalous the way Verizon has treated you. Have you reported them to your state's consumer fraud dept. & the maybe the Federal equivalent as well. We have Verizon phones because their coverage is so much better on the Oregon Coast. But our Verizon Store Rep spent quite awhile with us making sure we had all the security features set up on our account (such as 2-factor authorization to access the account; number lock, account PIN required to change the account in any way, etc.. . He specifically said these features were to prevent someone, who perhaps had stolen some facts of our identity, from accessing or changing our Verizon Account without the 2-factor (text or email message to confirm) or PIN. IF you had those features set-up then the ONLY way someone could have added phone to your account would be by a criminal employee who could work around them inside their system. If you have identity theft protection (Lifelock, etc.) you should be able to get some reimbursement for the fraudulent charges.
After over 20 years as Verizon customers, I decided to switch to Spectrum. Verizon was charging me 94.00 for one line unlimited calling and Spectrum gave me the same thing for $29.95. Verizon also lied to me when I went to a hot spot device, they said I could purchase the device or rent it, so I chose buy. When my Verizon service was disconnected, they finally told me that there was no such thing as a buy, only a rent service and they kept charging me even after the service was shut off. More problems with the SIM card - NEVER AGAIN VERIZON!
Diane: absolutely scandalous the way Verizon has treated you. Have you reported them to your state's consumer fraud dept. & the maybe the Federal equivalent as well. We have Verizon phones because their coverage is so much better on the Oregon Coast. But our Verizon Store Rep spent quite awhile with us making sure we had all the security features set up on our account (such as 2-factor authorization to access the account; number lock, account PIN required to change the account in any way, etc.. . He specifically said these features were to prevent someone, who perhaps had stolen some facts of our identity, from accessing or changing our Verizon Account without the 2-factor (text or email message to confirm) or PIN. IF you had those features set-up then the ONLY way someone could have added phone to your account would be by a criminal employee who could work around them inside their system. If you have identity theft protection (Lifelock, etc.) you should be able to get some reimbursement for the fraudulent charges.
After over 20 years as Verizon customers, I decided to switch to Spectrum. Verizon was charging me 94.00 for one line unlimited calling and Spectrum gave me the same thing for $29.95. Verizon also lied to me when I went to a hot spot device, they said I could purchase the device or rent it, so I chose buy. When my Verizon service was disconnected, they finally told me that there was no such thing as a buy, only a rent service and they kept charging me even after the service was shut off. More problems with the SIM card - NEVER AGAIN VERIZON!
Blame the teachers union.